AMPM Group Limited · Company number 17136810 · Last reviewed 17 July 2026
This procedure is issued by AMPM Group Limited (company number 17136810), registered office in Burgess Hill, West Sussex (“the Group”). It covers complaints about the Group itself and sets out how complaints about our operating companies are handled and escalated.
Works and services are delivered by the operating companies, and each runs its own complaints procedure with named owners and response commitments:
Raising the complaint with the operating company first is almost always the fastest route to a fix — the people who ran the job investigate it directly.
Contact the Group directly if:
Please put your complaint in writing so we have a clear record: [email protected] with “Complaint” in the subject line, or by post to Complaints, AMPM Group Limited, Burgess Hill, West Sussex. Include your contact details, the company and work concerned, what happened and when, what you would like us to do to put it right, and copies of any relevant documents.
Acknowledgement — within 3 working days. A named person will confirm receipt and who is handling the matter.
Investigation and full response — within 20 working days. A written response setting out what we found, what action we will take, what we will do to prevent recurrence, and your options if you remain dissatisfied. If a fuller investigation is needed we will keep you informed and confirm a revised date.
Escalated complaints — where an operating company’s procedure has been exhausted — are reviewed by a Group director not previously involved in the matter.
Every complaint reaching Group level is logged, reviewed with the operating company concerned, and reported to the Board where it indicates a systemic issue. Complaints are treated as the most valuable feedback we receive about how the group is actually performing.